Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within five (5) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@exceptionalbeautyshop.com to obtain a return address. After you receive the return address, place the item securely in its packaging, and mail the product(s) to us.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 EXCEPTIONS    

The following items cannot be returned or exchanged:  

  •     jewelry  
  •     face masks  
  •     items that are made on demand  
  •     beauty products    

For defective or damaged products, please contact us no later than 7 days at the contact details below to arrange a refund. Please send us information about your order and a photo of the defective or damaged product to info@exceptionalbeautyshop.com

 Please Note

  •  Please contact us before returning any items.   

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

info@exceptionalbeauty.us